Return notice

If there is any problem with the content of the order or the goods, please contact us within 7 days after the order is delivered (including national holidays).

Call us

After receiving the returned goods and invoices, the company will complete the credit card refund operation within 5 working days (excluding weekly and national holidays) after confirming that the goods are correct. Refunds cannot be made directly from any product retailer. According to the processing procedures of different issuing banks, the time for completing the refund is about 5-7 working days (excluding weekly and national holidays). The refund item may be listed on the bill of this month or the next month. You can contact Your credit card company asks for details. Check whether the received goods are consistent with the contents of the order. If the shipping process is damaged, the original is not opened, or the item/invoice amount is incorrect, please contact the online shopping customer service staff at the service time to return the goods.

Return

Only the order is completely returned. Please contact the online shopping customer service during the 7-day appreciation period (including national holidays) from the date of receipt of the goods, and please complete the order.

(1) All goods that have not been opened,

(2) Bonus gifts and combinations of goods,

(3) After the invoice is packed together, within 3 working days (excluding weekly breaks and national holidays), the designated home delivery company will recover the full order goods and gifts, and the freight will be absorbed by the company.

When returning the goods, please use the original packaging carton to pack the goods you want to return. If the original carton has been lost, please use another complete carton packaging. Do not stick the paper or write the text directly on the original packaging. It is not possible to directly return the online order to any physical product retailer. A single order is limited to one return or exchange.

Exchange

If the new product you received is defective or damaged, you can enjoy the after-sales service of unconditional return, please contact the online shopping customer service during the 7-day appreciation period (including national holiday) from the date of receipt of the goods, and After packing the complete unopened goods that need to be exchanged, we will arrange the home delivery company to return the original goods within 5 working days (excluding weekly and national holidays), and return the original goods after the original goods are returned. , then arrange a time to replace the new product with your designated location as soon as possible. Shipping costs are absorbed by the company, and single ordering is limited to one replacement or return.

When you exchange goods, please use the original packaging carton to pack the goods you want to return. If the original paper is packed in another complete carton, do not stick the paper or write the text directly on the original packaging. It is not possible to directly exchange the online order at any physical product retailer.

Refund

After receiving the returned goods and invoices, the company will complete the credit card refund operation within 5 working days (excluding weekly and national holidays) after confirming that the goods are correct. It is not possible to refund directly to any physical product retailer. According to the processing procedures of different issuing banks, the time for completing the refund is about 5-7 working days (excluding weekly and national holidays). The refund item may be listed on the bill of this month or the next month. You can contact Your credit card company asks for details.

Remind you that you will not be able to accept the return of the item if any of the following conditions are true:

It is proposed that the return and exchange have exceeded the acceptance of the product for more than 7 days.

The goods that have been unpacked (this is a personal consumable item, which will not be returned once it has been opened).

The original invoice document was lost.

Additional gifts (test supplies, travel groups, and full gifts) have been opened for use.